Playstation network

It’s smart to add an extra layer of security on your PSN account by setting up two-step verification. With two-step verification, you’ll be asked to enter a verification code sent to your phone in addition to providing the correct email address and password.

Playstation network

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Reset your PlayStation Network password

Changing your PlayStation Network password from your account is easy, but what if you forgot your PSN password and couldn’t get past the sign-in page? In that case, you can reset your password instead.

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  1. From the PSN sign-in page on your browser, select the Trouble Signing In? option.
  2. Choose Recover Your Account.
  3. Type the email address you used for the account.
  4. Hit Send Link. You should then receive an email from Sony with the subject line Password Change Notification.
  5. Open the email.
  6. Click on the Recover Your Account button. Make sure to do so within 24 hours, as the link will expire afterward.
  7. In the account recovery tab that opens, choose a method (date of birth, mobile number, or security question) to confirm that you’re the account owner.
  8. Press Continue.
  9. Enter the information required by the verification method you chose.
  10. Select Create a Password.
  11. Input your new password. Make sure to use a combination of at least two character types.
  12. Click on OK to finish.

If you prefer to reset your PSN password from a console, here’s what you need to do:

  1. Go to the Sign In screen. You can find this by navigating to Settings > Users and Accounts > Accounts > Sign In (for PS5 consoles) or Settings > Account Management > Sign In (for Primary PS4 and PS4 consoles).
  2. Press the triangle button on your controller.
  3. Type your email address if it hasn’t already been filled in.
  4. Hit Next.
  5. Check your inbox for the email instructions.
  6. Press the button in the email to proceed with the password change.
  7. When prompted, verify your identity using one of the available methods.
  8. Enter your new password.
  9. Hit on OK to exit.

You’ll then get an email notifying you that your password has been updated, and you can start using this new password to sign into your account.

Playstation network

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Troubleshooting PSN login issues

If you’re experiencing issues signing in to your PlayStation Network account, try the following troubleshooting tips:

  • Reset your password. If you’ve forgotten your password, go to the Account Management sign-in page online. Click Trouble Signing in?, then Reset your password. Enter the email address associated with your account to receive an email link that allows you to create a new password.
  • Make sure you’re using the right email address. If you’ve forgotten your sign-in ID (email address), check your email inboxes for emails from PlayStation to figure out which one you used. Make sure to check junk and spam folders as well. If you’re unable to access the email address associated with your account, contact PlayStation Support.
  • Verify your email address. If you’re certain you have the right email address and password but still can’t sign in, ensure you’ve verified your email address by checking your inbox for an email with «PlayStation verify» in the subject line. Click the link in the email.
  • Contact support. Chatting with the PlayStation Online Assistant Bot may help you identify and solve the issue
  • Other troubleshooting tips include ensuring your system software is up to date, turning your console and router off and back on, and trying to sign in to Account Management online.

Quick tip: If you think your account has been compromised (used by someone else), check out this PlayStation help guide for recommended steps.

Abigail Abesamis Demarest

Abigail Abesamis Demarest is a contributing writer for Insider based in New York. She loves a good glazed donut and nerdy deep dives into the science of food and how it’s made.

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Источники:

https://www.bleepingcomputer.com/news/gaming/the-playstation-network-is-down-in-a-global-outage/&rut=ab0491669f75be73654b141a4279565e3b3bee2512a2ac4f82fa6aadf4f45b44
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https://www.slashgear.com/1680449/how-change-playstation-password-reset-psn/&rut=6d5a28f472a701528028786bff31e64e9dec0dbaeb3471b2cb96ae61b4d543bb
http://princetonplayspace.com/&rut=0320040097bcd5dff42d01c7cba52eb9ddeddd48af288237300fd427b53c7929
https://www.businessinsider.com/guides/tech/playstation-login?op=1&rut=52230d0c5f7ddc655165a7bcb79e2b0a74053406c4835182f5b524b6763d92e3
https://store.playstation.com/&rut=bd9fa5de9573caca7a2e9c28bef7fbe29bf1a2bd84851cbc9a108b11e60235df
https://en.wikipedia.org/wiki/Kowloon_Walled_City&rut=e5f6a1e82ad88dc4d8dcf7278d0d78e5cda0bc9fe9f67be0a9fc93dc8639db22
https://en.wikipedia.org/wiki/Kowloon_Tong&rut=3ab402432ef567782c45d2a90eb607f77337ea810d61b902624eac10b5da9e57
https://www.sony.com/electronics/support/articles/00015455&rut=7cdea6f0603f8d84954d914b2483f69dbf29501503f6d2f3f33211928c459968
https://store.playstation.com/en-us/&rut=ea9b22afa2cad06f4cddc1b2069a95da37d72edf6eba468a7a9082b4bdf861fc