Service Level Agreement (SLA) Examples and Template – BMC Software | Blogs

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Founded in 2002, SLA Management provides complete school foodservice management to K–12 private, charter and district schools throughout the country. Our boutique-style approach allows us to partner with our schools to create individually tailored programs meeting the needs of every school we serve.

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SLA best practices

Though your SLA is intended to be a legally binding agreement, it doesn’t need to be incredibly lengthy or overly complicated. It can further be a malleable document that is improved upon over time, with the consent of all relevant parties. Our advice: Begin building an SLA using the template above and the examples found herein and consult with your customers for any perceived gaps. As unforeseen circumstances are often inevitable, you can always revisit and tweak the SLA, if needed.

Additional SLA templates and examples are available here:

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Источники:

https://slamgmt.com/&rut=f18d7e3117e76162e07b92aa570532738ae63e7998e9b6425ae96c6deff9a2f0
https://en.wikipedia.org/wiki/Symbionese_Liberation_Army&rut=21d11d2caed393f1e01faf28d36109e1b49953f441f0e72308440a20adf87546
https://www.bmc.com/blogs/sla-template-examples/&rut=c94079bc5668afa7f1d721a7840ec8b6b608ef18ee09f10b11bae8286014999d
https://www.ibm.com/topics/service-level-agreement&rut=30de2d8dfe44485eebc581aa420c7a61b217659300f44521cd3d4d51c555452a